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VISIT FLORIDA Launches Online Hospitality Training Program

By on July 28th, 2015 — 2:20pm

VISIT FLORIDA, in partnership with the Florida Restaurant & Lodging Association, is proud to announce the launch of our new Online Hospitality Training Program.  After months of development and testing, we are excited to roll the program out to the hospitality and tourism industry.

The training curriculum aims to strengthen and grow guest satisfaction across markets and drive repeat visits. Front-line employees will be instructed in industry-vetted topics designed to increase their knowledge of tourism in Florida and their understanding of visitor diversity.

Two training modules are available for employees: “The Power of One: Creating Memorable Guest Experiences in the Sunshine State” and “Resolving Guest Conflict.” These courses provide instruction on creating positive personal interactions, understanding the diversity of visitors to Florida and differences in communication, Florida tourism product knowledge, and the importance of tourism to Florida’s economy and to individual jobs in this industry.

After successfully completing the training module, individual participants will take a 25-question multiple-choice final exam.  If a score of 80% or greater is achieved, the participant will receive a VISIT FLORIDA certificate of completion.

The hospitality training program is free year-round to VISIT FLORIDA Marketing Partners and engaged members of Official County DMOs.  To view a list of the participating DMOs, please click here.  To learn more about VISIT FLORIDA’s hospitality training program, check out VISITFLORIDA.org/training or email training@VISITFLORIDA.org.


Kate Chunka
Director, Industry Relations
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